FAQ

Orders are shipped within 1-2 workdays from our warehouse. In some cases it can take another 24-72 hours for the shipping carrier to update your tracking code.

Once your payment is finalized you will receive an order confirmation by email. To ensure fast delivery we will do our best to process your order as soon as possible (mon-fri). You will receive a tracking link as soon as your order has been shipped. You can follow your order through this link until it is delivered.

If you haven't received a tracking code, please check with your bank whether your payment has gone through and contact us at support@redprestige.com

Below is a list of average transit times per region. Please allow 1-2 business days (Mon-Fri) for your order to be processed and shipped.

United States 2-6 days express / 5-25 days standard

Germany 2-4 days express

Netherlands, Belgium 1-2 days express

Canada 2-7 days express / 10-20 days standard

United Kingdom 2-6 days express

France 2-5 days express

Rest of Europe 1-7 days express

Rest of world 5-25 days standard

For a more detailed calculation of the shipping time, view the shipping info displayed during checkout.

If you chose for a 'Standard shipping' carrier it may take the shipping carrier 24-72 hours for the tracking link to start moving. Please refresh the tracking link after this period again for new updates.

Is your tracking code still not updated after 5 days? Reach out to us so we can help support@redprestige.com

We've partnered with the following carriers to ship your order: DHL Deutsche Post, DPD, PostNL, UPS.

Express shipping delivery by:
Express shipping carrier chosen during checkout

If you chose Standard shipping during checkout, your order may be taken care of by the national carrier once it reaches the borders of your country e.g.:

Standard shipping delivery by:
United States > USPS
Canada > Canada Post

All orders within Europe are free from import duties & taxes. For international orders shipped to countries outside of Europe, import/custom fees and duties may apply, depending on your country's customs laws.

If you're looking for more information, please refer to your national customs office before placing an order.

The return period for all orders is 14 days after receiving it. In case you've changed your mind, you can return your order to us within this period for a refund.

If you wish to return a product please send us an email at support@redprestige.com with the following info:
[Order number] + [Return product]

Our support team will instruct you with the next steps.

Approved returns after inspection and quality cotrol will be processed within 14 days after delivery. Please note that your return must have been delivered to our warehouse first before we can process the refund.

This may be have different reasons such as quality control, delivery delays or banking delays.

Please send an email at support@redprestige.com so we can have a look at it.

Include the following info:
[Order number]
[Returned products]
[Tracking code of return]

Yes, all our eyewear pieces are prescription-ready, allowing you to see the world clearly.

Although we don't offer prescription lenses ourselves, you can visit your trusted local eyewear shop to have them fitted. Note to always consult in advance and if you choose to replace them this will be at own risk.

All RED PRESTIGE® Eyewear come in common USA/European sizes. For the exact measurements in millimeters, you can click on your selected model and scroll down to Craftsmanship.

To ensure the longevity of your sunglasses, we recommend storing them in a protective case when not in use. Keep them clean while wearing and periodically check and tighten any loose screws. Avoid placing them face down to prevent scratches on the lenses. When taking them off, use both hands to avoid any strain on the frame. These simple steps will help to maintain your sunglasses in pristine condition.

Stay in the know with our restocks by subscribing to the newsletter or social media. Our restocks happen at varying intervals, so make sure to keep an eye out for updates.

If you can't find the specific model you're looking in the webstore, this most likely means it's a sold out model which will never return again.

You can pay for your order with the following payment methods: Credit Card, PayPal, Klarna, iDeal, SOFORT, Bancontact.

All payments are SSL-protected.

This may have different reasons such as a failed security check, failed account funds or not finishing your order properly.

Please check whether the purchase amount has left your bank account and reach out to our customer service team so we can help out support@redprestige.com