We remain fully operational during these times. Our team has taken extra measures to work in a safe environment. Your order is still dispatched within 24-48 (business) hours from our Netherlands based warehouse.
Please note some countries may experience shipping delays due to limited transportation availability as a result of international COVID-19 impacts. This is out of our control and therefore we ask for your patience and understanding. We would advise to pick Express delivery at checkout which is the fastest shipping option for now.
We thank you for your continued loyalty and support.
Due to Brexit and the new border controls, shipments to UK might experience delays.
Once your payment is finalised you will receive an order confirmation by email. To ensure fast delivery we will do our best to process your order as soon as possible (mon-fri). You will receive a tracking link as soon as your order has been shipped. Follow your order through this link until it is delivered.
Note: it can take up to 24-72 hours for the shipping carrier to update your tracking.
Didn’t receive an order confirmation? Please check whether your payment has gone through then contact us at firstname.lastname@example.org
Please allow 1-2 business days (Mon-Fri) for your order to be processed and shipped. You will receive a shipment notification email with tracking once your order has dispatched.
Delivery times on average: US, CA: express 1-6 business days / standard 15-25 business days NL, BE: express 1-2 business days EU, UK: express 2-7 business days Rest of World: standard 5-25 business days
For more detailed info view the shipping info displayed during checkout.
Depending on the shipping option, it may take the shipping carrier 24-48 hours for the tracking link to update. Please refer back to the tracking link later again for updates.
We use the following carriers to ship your order: DHL Deutsche Post, DPD, PostNL, UPS.
If you pick DHL Deutsche Post during checkout, your order may be transferred to your local carrier. For example:
US -> USPS UK -> Royal Mail France -> La Poste Italy -> Italy Post
You can use your tracking code to track via your local carrier website as well.
All orders within the EU are free of import/custom fees and duties. For US orders the chances are very minimal of having to pay any. For other countries; depending on the custom laws of your own country, you may have to pay for import/custom fees and duties.
Please note: we do not collect any import/custom fees and duties as this charged by your national customs.
Our returns guarantee entitles you to return the item for any reason within 30 days after you received it. Products must be returned unused and in original state. All original packaging, price labels etc. shall be returned with the product without having been tampered with. The incurred costs for returning are not covered for.
Include your: - Order number - Return / exchange product
We work hard to ensure you a fast refund time. Firstly your order must have been delivered to our warehouse.
Once your return reaches our warehouse it goes through a quality control inspection which may take some days. We strive to process your refund within 14 days after delivery.
This may be have different reasons (e.g. from quality inspection to delivery delays). Please send an email to email@example.com
Include your: - Order number - Returned products - Tracking code/link of return
Yes, all frames from our collection are eligible for prescription lenses. We unfortunately do not offer prescription lenses but your local eyewear shop should be able to do this for you. Note to always consult in advance and if you choose to replace them this will be at own risk.
All pairs of sunglasses are common US and EU sizes. For exact measurements, click on your preferred model and scroll down to product details.
We always suggest to store your sunglasses in a safe place or hard case cover when possible. During times of wearing your sunglasses, keep them clean and occasionally check and tighten screws when possible.
When taking off your sunglasses, use both hands instead of one in order to minimise the chance of loosening up the frame over time.
In order to offer you the newest collections possible most of our items will not be restocked once sold out. We do consider limited restocks when receiving lots of requests. We advise you to keep an eye on our newsletter and social media pages to stay updated on releases and restocks.
There is no pattern in new releases so we can unfortunately not give you a clear answer on that. However, we do have a lot of releases lining up throughout the month/year. Keep an eye on our newsletter and social media pages to stay updated on the next release.
The item you saw may be part of an exclusive old collection. If you can’t find this on our website it may not return back again.
You can use the following methods to pay for your order: - Visa - Mastercard - American Express - PayPal - iDeal (Netherlands) - Giropay (Germany)
This may have different reasons such as a failed security check (fraudulent), failed account funds or not finishing your order properly.