Delivery & Returns
We offer worldwide shipping to most countries.
Please allow 1-2 business days (Mon-Fri, holidays excluded) for your order to be processed and shipped from our European warehouse based in the Netherlands. Our dedicated warehouse team is working overnight shifts to pack and ship orders out as soon as possible.
It is advised to choose for express delivery during checkout for the fastest available shipping option. You will receive a shipment notification email with tracking once your order has dispatched.
|
Region |
Transit time (business days) |
|
|
United States, Canada |
Express Standard |
2 - 6 days 15 - 25 days |
|
Europe, United Kingdom |
Express | 1 - 7 days |
| Rest of world | Standard | 5 - 25 days |
All shipping rates are calculated during checkout.
Returns
Our return policy entitles you to return the product for any reason within 30 days after receiving it. Items purchased during a sale may be returned within 14 days after receiving it. Products must be returned unused and in its original state. All original packaging needs to be returned without having been tampered with.
When returning an order, always keep your tracking number and receipts for proof of shipment. Please make sure to clearly write on the shipping box: ‘Returned goods, no commercial value’. Any possible import taxes will be deducted from the refund. For further steps in this process simply email us at support@redprestige.com with your order number + the name of the product you wish to return.
Please note the incurred costs for returns are not covered for.
Customs, Duties, Taxes
All orders within the EU are free of import/customs duties and taxes.
For all other international orders, import/customs duties and taxes are not included in the product price or the shipping costs. When you place your order, you agree to pay any applicable customs, duties or taxes charged by your country of destination. Unfortunately we are unable to cover these costs for you. If you wish to receive more detailed information, please check with your national customs office before purchasing.
It is your responsibility to fill the correct shipping address and arrange collection of the parcel once dispatched. Orders rejected by recipient or returned-to-sender will be subject to re-delivery fees and brokerage fees. Refunds will not be granted.