SHIPPING & RETURNS
Some countries may experience shipping delays due to the holiday peak season and limited transportation availability as a result of COVID-19 impacts. This is out of our control and therefore we ask for your patience and understanding.
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United States, Canada
Standard delivery €9,99 (10-19 business days) or free on orders over $100/C$130/€85
United Kingdom, France, Germany,
Netherlands, Belgium
Express delivery €3,99 (PostNL 1-2 business days) or free on orders over €70
Rest of World
Standard delivery €12,99 (5-19 business days) or free on orders over €100
DELIVERY ADDRESS & COLLECTION
It's your responsibility to arrange collection of the parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We do not take responsibility for any lost, stolen or damaged shipments nor do we take responsibility for errors due to faulty delivery addresses, orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.
RETURNS & EXCHANGES
Our returns guarantee entitles you to return the product for any reason within 30 days after you received it. Products must be returned unused and in original state. All original packaging, price labels etc. shall be returned without having been tampered with. The incurred costs for returning are not covered for.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
Make sure that on the airway bill and the package it is clearly written: Returned goods, no commercial value. Any possible import taxes will be deducted from the refund. For further steps in this process simply email us at support@redprestige.com with your order number + the product to return.