SHIPPING & RETURNS
We remain fully operational during these times. Our team is taking extra measurements to ensure your order is taken good care of as during normal circumstances.
Please note:
- Currently no shipping to Spain available due to lockdown.
- For some countries delivery may be delayed due to a limited capacity of national workforce.
We thank you for your continued support.
--------
ORDER PROCESSING & TRACKING
If your item is in stock, please allow 1-2 business days to process your order once payment is received and cleared. Once your tracking number is available you will be immediately notified by email. Please note during high volume sale periods or new range releases there may be minor delays.
WORLDWIDE SHIPPING
DEUTSCHE POST DHL DELIVERY TIMES
| Country | Delivery time | Cost | Free shipping |
|
Europe |
1-7 business days |
€4,95 | Above €70 |
It's your responsibility to arrange collection of the parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We do not take responsibility for errors due to faulty delivery addresses, orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.
RETURNS & EXCHANGES
Our returns guarantee entitles you to return the product for any reason within 14 days after you received it. Products must be returned unused and in original state. All original packaging, price labels etc. shall be returned without having been tampered with. The incurred costs for returning are not covered for.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
Make sure that on the airway bill and the package it is clearly written: Returned goods, no commercial value. Any possible import taxes will be deducted from the refund. For further steps in this process simply email us at support@redprestige.com with your order number + the product to return.
PARTNER CARRIERS
