SHIPPING & RETURNS

Some orders may experience shipping delays due to the holiday peak season and limited transportation availability as a result of COVID-19 impacts. This is fully out of our control and therefore we ask for your patience and understanding for the situation.
***Brexit: Due to Brexit and the new border controls, shipments to UK may experience delays and/or be subject to import and custom fees.

Please allow 1-2 business days for your order to be processed and shipped from our warehouse based in the Netherlands. Our warehouse team is working overnight shifts to pick, pack and ship orders out as soon as possible. We always advise to choose Express delivery during checkout which is the fastest available shipping option.

United States, Canada 
Express delivery €14,99 (UPS 2-9 business days)
Standard delivery €9,99 (10-19 business days) or free on orders over $100/C$130/€85
United Kingdom, France, Germany, 
Express delivery €6,99 (DPD 2-7 business days) or free on orders over  £90/€100
Express delivery €14,99 (UPS 2-7 business days)
Netherlands, Belgium

Express delivery €3,99 (PostNL 1-2 business days) or free on orders over €100


Rest of World

Standard delivery €19,99 (5-22 business days) or free on orders over €100

 

DELIVERY ADDRESS & COLLECTION

It's your responsibility to arrange collection of the parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We do not take responsibility for any lost, stolen or damaged shipments nor do we take responsibility for errors due to faulty delivery addresses, orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.


RETURNS & EXCHANGES

Our returns guarantee entitles you to return the product for any reason within 30 days after you received it. Products must be returned unused and in original state. All original packaging, price labels etc. shall be returned without having been tampered with. The incurred costs for returning are not covered for.

If you return an order, always keep your tracking number and receipts so you have proof of shipment.

Make sure that on the airway bill and the package it is clearly written: Returned goods, no commercial value. Any possible import taxes will be deducted from the refund. For further steps in this process simply email us at support@redprestige.com with your order number + the product to return.