DELIVERY & RETURNS
We remain fully operational during these times. Our team has taken extra measures to work in a safe environment. Your order is still dispatched within 24-48 (business) hours from our Netherlands based warehouse.
Please note some countries may experience shipping delays due to limited transportation availability as a result of international COVID-19 impacts. This is out of our control and therefore we ask for your patience and understanding. We have added Express delivery shipping lines which is the fastest option for now.
Latest news:
- US & Canada: limited incoming airfreight accepted by national government causing a possible delay of 1-3 weeks. Both USPS and Canada Post have announced possible delays for standard shipments. Choose UPS Express during checkout for faster shipping.
- For other countries delivery times may be impacted due to a lockdown, government regulations or limited capacity of national workforce
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United States & Canada
Standard delivery €4,95 (5-19 working days) or free on orders over €70
Netherlands & Belgium
Express delivery €4,95 (PostNL 1-2 working days) or free on orders over €70
Europe & United Kingdom
Rest of World
Standard delivery €4,95 (5-19 working days) or free on orders over €70
Delivery details:
- All orders are dispatched within 24-48 hours from our Netherlands based warehouse
- Tracking code is sent by email immediately after dispatch
- 30 day return policy on all orders
- We are not responsible for any import or custom fees on international orders
DELIVERY ADDRESS & COLLECTION
It's your responsibility to arrange collection of the parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We do not take responsibility for errors due to faulty delivery addresses, orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.
RETURNS & EXCHANGES
Our returns guarantee entitles you to return the product for any reason within 30 days after you received it. Products must be returned unused and in original state. All original packaging, price labels etc. shall be returned without having been tampered with. The incurred costs for returning are not covered for.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
Make sure that on the airway bill and the package it is clearly written: Returned goods, no commercial value. Any possible import taxes will be deducted from the refund. For further steps in this process simply email us at support@redprestige.com with your order number + the product to return.